Returns

Eligibility:

• Items must be unused, in original packaging, and in the same condition you received them.
• You have 30 days from the date of receipt to initiate a return.

Non-Returnable Items:

• Gift cards
• Personalized or customized items

How to Return an Item

• Contact Us: Email us at contact@beluvia.com with your order number and product details to initiate a return.
• Receive Instructions: Follow the instructions provided by our team to send your item back.
• Refund Processing: Once we receive and inspect your item, we will notify you of the refund approval status.
• Refund Timeline: Approved refunds will be processed to your original payment method within 5-7 business days.

Exchanges

Eligibility:

• We only replace items if they are defective or damaged.

How to Exchange an Item

• Contact Us: Email us at contact@beluvia.com with your order number and product details to initiate an exchange.
• Receive Instructions: We will provide instructions for returning the defective or damaged item.
• Send Item: Return the item using the instructions provided.
• Receive Replacement: Once we receive the item, a replacement will be sent out.

Shipping

• Return Shipping Costs: Customers are responsible for return shipping costs.
• Non-Refundable Shipping: Shipping costs are non-refundable.
• Refund Deduction: If a refund is issued, the cost of return shipping will be deducted from the refund amount.